- Your satisfaction with our products is our goal. Most products sold by ExpressFlags.com qualify for free exchange or replacement within 30 days from the date your order ships. Returned products must be shipped within 2 business days of authorization. Returns must be in new, unused condition and returned in original box. Returns not received in original box will be subject to a re-packing fee of $7.00 and will be deducted from your refund.
- Returns other than for exchange or replacement will be assessed a 10% restocking fee which will be deducted from your refund.
- If product received is damaged, no refund will be issued.
- We do not refund any shipping charges.
- We do not accept returns or exchanges for any products after 30 days from the date your order ships.
- Clearance items are not eligible for return.
- Returns without a Return Authorization Number (RA#) will not be accepted. The RA# is how we track your returned items/package and help us serve you better. Once we receive your RA# request we will e-mail you the RA# and return instructions within 1 business day. If you require assistance in filling out your RA# request form, please contact our customer service at 1-800-804-4716 M-F 9am - 5pm CST or by E-Mail
Prior to return, please obtain a return authorization number (RA#) by filling out and submitting our Return Authorization Form
REFUNDS / EXCHANGES:
- As soon as we receive your qualified returned product and is entered into our system, we will promptly issue a refund, within 1-2 business days, to the same payment method used to purchase the product. Depending on the payment method used, it could take up to 14 days for your bank or credit card issuer to reflect the refund on your statement.
- Exchanges for stock products are shipped within 1-2 business days of our receipt of returned product. Custom or Made to Order products will require additional time and varies depending on the product. Our customer service representative will let you know the estimated ship day at that time by e-mail or telephone communication.
MADE TO ORDER PRODUCTS:
- Products designated on the product page as "Made to Order" are returnable as per the standard return policy but will be charged a 20% restocking fee which will be deducted from your refund.
CUSTOM and PERSONALIZED PRODUCTS:
- Custom designed or personalized items are not returnable unless it is due to a manufacturing defect as reasonably determined by us.
COMMERCIAL FLAG POLES:
- Commercial flagpoles are shipped directly from the manufacturer and due to special handling and storage fees imposed by the manufacturer, a 20% restocking fee applies to returned commercial flagpoles and will be deducted from your refund.
- Original packaging must be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid damage to the original product package, pack the returned product in another box or wrap with outer layer for shipping.
NON DELIVERABLE AND REFUSED PACKAGES:
- If a delivery is refused for any reason or considered non deliverable due to an invalid shipping address, you will be charged a fee that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.
DAMAGED / MISSING ITEMS:
- Damaged and/or missing items must be reported to us within 7 days of receipt of product. ALL CLAIMS MADE AFTER 7 DAYS WILL NOT BE ACCEPTED.
- Damaged items due to shipping carrier mishandling must be inspected by the shipping carrier at time of delivery and a claim filed with the carrier prior to return.