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Click on the Question to see the Answer

Q: Do you charge Sales Tax


We will charge sales tax only to shipping addresses within the State of Texas. All others will not be charged a sales tax.


Q: Difference between a Flag and Banner


FlagFlags usually have a canvas heading and brass grommets on the left side. Flags are usually flown on a flagpole, or at a 45° angle from the side of a structure.

BannerBanners have a pole sleeve/hem on the top. The flag slips over the pole. Banners are displayed at a 90° angle.

Q: American Flag Etiquette

How To Display The American Flag


  1. The U. S. flag, when carried in a procession with another or other flags, should be either on the marching right (the flag's own right) or, if there is a line of other flags, in front of the center of that line.
  2. Never display the U. S. flag from a float except from a staff, or so suspended that its folds fall free as though staffed.
  3. The U. S. flag, when displayed with another flag against a wall from crossed staffs, should be on the U. S. flag's own right, and its staff should be in front of the staff of the other flag.


Crossed Flags


  1. The U. S. flag should be at the center and at the highest point of the group when a number of flags of States or localities or pennants of societies are grouped and displayed from staffs.


Flags on Adjacent Flagpoles


  1. When other flags are flown from the same halyard, the U. S. flag should always be at the peak.
  2. When other flags are flown from adjacent staffs, the U. S. flag should be hoisted first and lowered last.
  3. No flag may fly above or to the right of the U. S. flag (except flags of other nations).


Multi Flagpole DisplayMultiple Flags on 1 Pole


  1. When flags of two or more nations are displayed, they are to be flown from separate staffs of the same height.
  2. The flags should be of approximately equal size.
  3. International usage forbids the display of the flag of one nation above that of another nation in time of peace.


International Flags


  1. When the U. S. flag is displayed from a staff projecting from a building, the union of the flag should be placed at the peak of the staff unless the flag is at half staff
  2. When suspended from a rope extending from the building to a pole, the flag should be hoisted out, union first, from the building.
  3. When the U. S. flag is displayed other than from a staff, it should be displayed flat, or so suspended that its folds fall free.
  4. When displayed over a street, place the union so it faces north or east, depending upon the direction of the street.


Banner Flag


  1. In the chancel of a church or on a speaker's platform the U. S. flag is placed to the speaker's right. Other flags are to be placed to the speaker's left.
  2. When displayed elsewhere than on the platform, the U. S. flag should be placed at the right of the audience facing the platform.
  3. Other flags are to be to the left of the audience.


Flags On A Platform


  • If displayed flat against the wall on a speaker's platform, the U. S. flag should be placed above and behind the speaker with the union of the flag in the upper left hand corner as the audience faces the flag.


Wall Flags


  1. The U. S. flag should form a distinctive feature at the ceremony of unveiling a statue or monument, but should never be used as the covering for the statue or monument.
  2. When the U. S. flag is used to cover a casket, it should be so placed that the union is at the head and over the left shoulder.
  3. The flag should not be lowered into the grave or allowed to touch the ground.
  4. The flag when flown at half staff, should be first hoisted to the peak for a moment and then lowered to the half staff position.
  5. The flag should be again raised to the peak before it is lowered for the day.


    Important Do's


  1. It is the universal custom to display the national flag only from sunrise to sunset on buildings and on stationary flagstaffs in the open, but it should not be displayed on days when the weather is inclement.
  2. The U. S. flag may be displayed at night upon special occasions when it is desired to produce a patriotic effect.
  3. The flag should not be displayed on days when the weather is inclement, except when an all-weather flag is displayed.
  4. Display the U S. flag on all days that weather permits but especially on national and state holidays and other days that may be proclaimed by the President of the United States.
  5. On Memorial Day, the U. S. flag should be half-staffed until noon.The U. S. flag should be displayed on or near the main building of every public institution, during school days in or near every schoolhouse, and in or near every polling place on election days.
  6. Always hoist the U. S. flag briskly. Lower it ceremoniously.


    Important Don'ts


  1. Never in any way should any disrespect be shown the U. S. flag.
  2. The U. S. flag should never be dipped to any person or thing.
  3. Regimental colors, State flags, and organization or institutional flags are dipped as a mark of honor.
  4. The U. S. flag should never be displayed with the union down except as a signal of dire distress.
  5. The U. S. flag should never touch anything beneath it-ground, floor, water or merchandise.
  6. The U. S. flag should never be carried horizontally, but always aloft and free.
  7. Always allow the U. S. flag to fall free- never use the U. S. flag as drapery, festooned, drawn back, or up in folds. For draping platforms and decoration or general, use blue, white and red bunting.
  8. Always arrange the bunting with blue above, the white in the middle, and the red below.
  9. The U. S. flag should never be fastened, displayed, used or stored in a manner which will permit it to be easily torn, soiled or damaged in any way.
  10. Never use the U. S. flag as a covering or drape for a ceiling.
  11. Never place anything on the U. S. flag.
  12. The U. S. flag should never have placed upon it, or on any part of it, or attached to it, any mark, insignia, letter, word, figure, design, picture or drawing of any nature.
  13. Never use the U. S. flag for receiving, holding, carrying or delivering anything.
  14. The U. S. flag should not be embroidered on such articles as cushions, handkerchiefs, and the like, printed or otherwise impressed on paper napkins or boxes or anything that is designed for temporary use and discard; or used as any portion of a costume or athletic uniform.
  15. Advertising signs should not be fastened to a staff or halyard from which the flag is flown.
  16. When the U. S. flag is in such condition that it is no longer a fitting emblem for display, it should be destroyed in a dignified way, preferably by burning, privately.

Q: Product Return Policy

RETURN POLICY

STANDARD RETURN POLICY:

  • Your satisfaction with our products is our goal. Most products sold by ExpressFlags.com qualify for free exchange or replacement within 30 days from the date your order ships. Returned products must be shipped within 2 business days of authorization. Returns must be in new, unused condition and returned in original box. Returns not received in original box will be subject to a re-packing fee of $7.00 and will be deducted from your refund.
  • Returns other than for exchange or replacement will be assessed a 10% restocking fee which will be deducted from your refund.
  • If product received is damaged, no refund will be issued.
  • We do not refund any shipping charges.
  • We do not accept returns or exchanges for any products after 30 days from the date your order ships.
  • Clearance items are not eligible for return.
  • Returns without a Return Authorization Number (RA#) will not be accepted. The RA# is how we track your returned items/package and help us serve you better. Once we receive your RA# request we will e-mail you the RA# and return instructions within 1 business day. If you require assistance in filling out your RA# request form, please contact our customer service at 1-800-804-4716 M-F 9am - 5pm CST or by E-Mail.

Prior to return, please obtain a return authorization number (RA#) by filling out and submitting our Return Authorization Form

REFUNDS / EXCHANGES:

  •  As soon as we receive your qualified returned product and is entered into our system, we will promptly issue a refund, within 1-2 business days, to the same payment method used to purchase the product. Depending on the payment method used, it could take up to 14 days for your bank or credit card issuer to reflect the refund on your statement.
  • Exchanges for stock products are shipped within 1-2 business days of our receipt of returned product. Custom or Made to Order products will require additional time and varies depending on the product. Our customer service representative will let you know the estimated ship day at that time by e-mail or telephone communication.

MADE TO ORDER PRODUCTS:

  • Products designated on the product page as "Made to Order" are returnable as per the standard return policy but will be charged a 20% restocking fee which will be deducted from your refund. 

CUSTOM and PERSONALIZED PRODUCTS:

  • Custom designed or personalized items are not returnable unless it is due to a manufacturing defect as reasonably determined by us. 

COMMERCIAL FLAG POLES:

  • Commercial flagpoles are shipped directly from the manufacturer and due to special handling and storage fees imposed by the manufacturer, a 20% restocking fee applies to returned commercial flagpoles and will be deducted from your refund.

RETURN PACKAGING:

  • Original packaging must be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid damage to the original product package, pack the returned product in another box or wrap with outer layer for shipping.

NON DELIVERABLE AND REFUSED PACKAGES:

  • If a delivery is refused for any reason or considered non deliverable due to an invalid shipping address, you will be charged a fee that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.

DAMAGED / MISSING ITEMS:

  • Damaged and/or missing items must be reported to us within 7 days of receipt of product. ALL CLAIMS MADE AFTER 7 DAYS WILL NOT BE ACCEPTED.
  • Damaged items due to shipping carrier mishandling must be inspected by the shipping carrier at time of delivery and a claim filed with the carrier prior to return.

Q: What is Your Privacy Policy and Is my Information Secure

We created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

We Value Your Privacy - We do not sell or rent your information under any circumstances.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. Our site uses cookies to keep track of your shopping cart.

This site may contain links to other sites. ExpressFlags.com / Advanced Advertising Graphics, Inc. is not responsible for the privacy practices or the content of such Web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

You can email us If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

ExpressFlags.com

7042 Alamo Downs Parkway, Suite 250

San Antonio, Texas 78238

Q: Do You Have A Minimum Order Requirement

Yes, $20.00 Per Order. A small order charge of $5.00 per order will be added to orders smaller than the minimum required.



Q: Flag and Flagpole Selection Guide & Recommendations

A few pointers to help you in choosing the right flagpole and flag for your application:


  1. As a general rule, flag length should be 1/4 to 1/3 height of pole.
  2. When more than one flag is to be flown on a single pole, choose a larger pole.
  3. Top flag should be no larger than is recommended in chart.
  4. The second flag should be one size smaller than top flag.
  5. The proper capacity of a pole must be appropriate to your geographic region taking into consideration your regions' wind velocity:


Suggested Flag Size in Relation to Flagpole Height:


Exposed Flagpole HeightRecommended Flag Size
20'3' x 5'
25'4' x 6'
30'5' x 8'
35'6' x 10'
40'8' x 12'
50'10' x 15'
60' to 70'12' x 18'
80'15' x 25'
90'25' x 40'
90'25' x 40'
100'30' x 50'
110' to 150'30' x 60'
160' to 180'40' x 80'
200'60' x 100'
Important:

Flagpoles selected should be capable of supporting the largest flag intended to be flown in the highest wind speed to which it will be subjected



Q: How to care for your flag

The life expectancy of your flag is dependent on the the care you provide. Flag fabrics are susceptible to damage caused by dirt, sun exposure, moisture and other damaging elements. To extend the life of your flag follow these basic recommendations:

  1. Wash your outdoor flag in mild detergent and thoroughly rinse prior to storage or use. Do not fold flag when wet.
  2. Indoor and parade flags should be dry cleaned. Many local dry cleaners offer free American Flag cleaning in June and July.
  3. Repair your flag as soon as damage is visible. Repaired flags are acceptable as long as the overall dimensions are not noticeably altered.
  4. When flag is hoisted on a flagpole, keep clear from trees, wires and any other damaging objects.
  5. In severe weather, take your flag down and store.
  6. Take down your flag at dusk each day and re-hoist the next morning.
  7. Keep your flagpole free of rust and oxidation which will stain and damage your flag fabric.
  8. Choose the correct flag material for your application and geographical location.
  9. Non-serviceable flags should be disposed of properly. American Legion Posts and Local Governments often offer free flag disposal services.

Q: Estimated Shipping Times

ESTIMATED SHIPPING TIMES: (contiguous U.S. States)

Flat Fee Ground

  • Stock items ship within 1-3 business days. Custom or Made to Order items will ship as stated on the item order page or quoted by our customer service representative.
  • Transit time is 5-10 business days
  • Transit time is not guaranteed

FedEx or UPS Ground

  • Stock items ship same day if order is entered before cutoff time of 1:00 pm (central time). All others will ship next business day or as stated on item order page.
  • Custom or Made to Order items will ship as stated on the item order page or quoted by our customer service representative.
  • Transit time is based on your location and usually 3-5 business days

3 Day/Express Saver

  • Stock items ship same day if order is entered before cutoff time of 1:00 pm (central time). All others will ship next business day or as stated on item order page.
  • Custom or Made to Order items will ship as stated on the item order page or quoted by our customer service representative.
  • Transit time is 3 business days

2 Day

  • Stock items ship same day if order is entered before cutoff time of 1:00 pm CST. All others will ship next business day or as stated on item order page.
  • Custom or Made to Order items will ship as stated on the item order page or quoted by our customer service representative.
  • Transit time is 2 business days

Next Day/Standard Overnight

  • Stock items ship same day if order is entered before cutoff time of 1:00 pm (central time). All others will ship next business day or as stated on item order page.
  • Custom or Made to Order items will ship as stated on the item order page or quoted by our customer service representative.
  • Transit time is 1 business day

Q: What is the life expectancy of outdoor flags

How long should an outdoor flag last?

Our flags are of the highest quality materials and workmanship that meet or exceed every quality standard including those of the U.S. Federal Government.

The life expectancy of a flag is dependent on several factors some of which are:

  1. The material a flag is made of
  2. Weather conditions at installation site
  3. Length of exposure per day to the elements (Sun, Wind, Water, Pollution..)
  4. Care and maintenance ( see related How to Care For Your Flag question ) 

All these factors will effect the life expectancy of your outdoor flag and make it impossible to predict accurately for every situation. As a general rule, a high quality Nylon or 2-ply open weave polyester flag should last about 6 months outdoors if displayed from sunup to sundown daily. Depending on your circumstance and conditions, you may get considerably shorter or longer life from your flag.

Q: Do You Accept Purchase Orders

We accept purchase orders from qualified, approved and established customers. All government entities (municipalities, cities, schools, armed forces services...etc.) can submit a Purchase Order via e-mail or USPS mail. Private companies will be asked to provide credit card details for their first purchase, or fill out a business credit application. Credit applications can take up to 2 weeks for processing. Please contact us to obtain a credit application form.


Placement of an order does not constitute an offer to sell. Each order shall be reviewed on its merits and is subject to acceptance by Seller. We reserve the right to refuse any purchase order for any reason we deem appropriate.

Q: What are the available flag materials

Premier™ Endura-Nylon

Ideal for Medium Wind Conditions. We use SolarMax™ 100% heavyweight, 200-denier nylon bunting specially treated to resist sun and chemical deterioration. Our nylon flags offer lustrous beauty, superior wear and excellent fly ability in the slightest breeze. Our customers #1 choice for outdoor and indoor flags. click here for more details


Ultima™ Poly-Max 2-Ply Polyester

Ideal for High Wind conditions heavyweight 2-ply 100% "Spun" polyester with EVERLAST™ 300+ Jet Dyeing technology. Recognized as the most durable of all flag materials because of its open weave construction which reduces wind resistance and prolongs flag life. Ideal for commercial and institutional applications and is designed for the most discriminating customers. For use indoor and outdoor. click here for more details


Sun-Brite™ Nylon

Ideal for Light Wind conditions Fully printed on tough SolarMax™ nylon fabric using aniline dyeing process. All flags are finished with lock stitch hems and heavy duty no-shrink headers with solid brass grommets. Great value for residential or light commercial use, indoor or outdoor. click here for more details


Endura-Tex™ Cotton

Traditional choice heavyweight 2x2 ply mercerized cotton flag material is extra rugged and exceeds U.S. Government specifications. Brilliant colors that are fast to sun and rain. Can be used indoor and outdoor. click here for more details


Endura-PC™ Poly-Cotton

Fully printed poly-cotton flag has the look and feel of cotton flags with the advantages of a polyester flag. Double stitched fly ends and strong canvas header with brass grommets. click here for more details


Endura-Poly™ Polyester (E-Poly)

Low cost leader. The most economical of indoor / outdoor flag materials. A great value and a good choice when economy is desired and extended outdoor use is not required. click here for more details


Endura-Gloss (E-Gloss)

Silk-Like rayon material with a beautiful sheen and luster. Mostly used for mounted miniature flags for indoor and temporary outdoor applications. This material is usually used with our mounted miniature flags.


Polyethylene Plastic

Printed 3.5 mil. plastic material. An economical choice for large promotions and giveaways. Available only as a mounted miniature flags.

Q: Anodized Flagpoles Color Variations

Anodizing flagpoles is great for durability, weather resistance, corrosion resistance and it does not ever flake or peel off. However, it will never provide the uniform, consistent color coating that a painted finish will provide.

Color variations have always been part of the anodizing process. Many factors change the color of an anodized finish. These factors can even occur in a single piece pole! Cold working the pole such as tapering, changes in the size, mass or diameter and changes in material composition like welded areas, will all result in color variations in an anodized flagpole.


A good comparison to anodizing flagpoles is toasting bread. The longer you leave it in, the darker it will get, but like toast, it will not turn a perfect, consistent, uniform color. Under certain conditions such as multiple welds or profile tapering, the color variation can be stark and drastic. Nothing can be done to prevent this from happening before, during or after the anodizing process.


We are not trying to raise an absolute red flag about anodized flagpoles. We sell thousands of anodized flagpoles a year and maybe once every five years there is a circumstance where, because of the nature of the installation, any type of color variation just simply will not do.


In these cases, we suggest that you consider a painted pole or poles to provide you with a more consistent and uniform color. However, please keep in mind that an anodized flagpole has no match when it comes to durability, corrosion resistance and longevity of color.


If you need pricing on painted flagpoles please contact customer service and we will be more than happy to quote to your specific needs.

Q: Do You Ship Internationally

ExpressFlags.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option from "View Cart" page. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support.


WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from ExpressFlags.com. Our third party vendor, International Checkout, will ship to all destinations around the world.


CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at internationalcheckout.com


WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL: support.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

Q: Did You Know?... Some U.S. Flag Facts

June 14, 1777 - The Continental Congress passed the first Flag Act stating, “Resolved, That the flag of the United States be made of thirteen stripes, alternate red and white; that the union be thirteen stars, white in a blue field, representing a new Constellation." In 1949, President Harry S. Truman officially named June 14th Flag Day in commemoration of this event.

June 24, 1912 - For the first time, flags became standardized with specific proportions and the arrangement of the stars into six rows of eight each according to an Executive Order from President Taft.

August 21, 1959 - An Executive Order from President Eisenhower resulted in the stars being arranged in nine rows staggered horizontally and 11 rows staggered vertically.


Q: How to Fold the American Flag

Step 1:

To properly fold the Flag, begin by holding it waist-high with another person to that its surface is parallel to the ground.


Step 1 - Flag Folding


Step 2:

Fold the lower half of the stripe section lengthwise over the field of stars, holding the bottom and top edges securely.


Step 2 - Flag Folding


Step 3:

Fold the flag again lengthwise with the blue field on the outside.


Step 3 - Flag Folding


Step 4:

Make a triangular fold by bringing the striped corner of the folded edge to meet the open (top) edge of the flag.


Step 4 - Flag Folding


Step 5:

Turn the outer (end) point inward, parallel to the open edge, to form a second triangle.


Step 5 - Flag Folding


Step 6:

The triangular folding is continued until the entire length of the flag is folded in this manner.


Step 6 - Flag Folding


Step 7:

When the flag is completely folded, only a triangular blue field of stars should be visible.

Folded American Flag

click here to purchase a
5' x 9½'  Official Presentation Flag